Integrated Ticketing System in Web Hosting
With a web hosting from our company, you will never have to leave your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can swiftly access any support ticket whilst you are browsing your website files or modifying various account settings. The ticketing system is being monitored 24/7 by our customer care team members and the response time is maximum one hour, but it rarely takes more than twenty minutes to receive help. In stark contrast with certain hosting providers, we don’t charge more for using the ticketing system, so you can get in touch with us as often as you like and ask for info with regards to any billing or technical issue. Furthermore, you can read a selection of informational articles, which will help you deal with the commonest difficulties yourself.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated hosting services, was built with the belief that you should be able to manage everything connected with your account from a single place and the support tickets are not an exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, if you have a question or stumble upon a problem, you can get in touch with our support team momentarily without having to log in to some other admin dashboard. You can browse through your web files or check different account settings while posting a new ticket or reading the answer to an older one. If you have an enormous number of tickets and you want to track down a specific one, you can use the clever search functionality, which is available in the Help section of the Control Panel. We guarantee that you’ll get an answer in less than one hour irrespective of the essence of your question or issue.